Frequently asked questions

Explore quick video answers and a full FAQ library covering the compliance, managed IT, cybersecurity, and maritime IT support questions business owners ask most.

How do you protect our company form cyber threats?
How do you stay current with our goals?
How much do IT services
actually cost?

Break-fix reacts after something breaks. Managed IT works proactively to prevent issues, reduce disruptions, and create a more stable day-to-day environment.

When IT starts taking time away from your business—through recurring issues, growing complexity, or rising security concerns. As your needs evolve, managed IT helps bring consistency, reduce disruptions, and support your growth without adding internal overhead.

Most plans cover monitoring, help desk support, cybersecurity, backups, and network management—everything needed to keep your business running without interruptions.

By continuously monitoring systems and addressing issues early, problems are handled before they interrupt operations.

For most small and mid-sized businesses, it provides access to a full team of expertise at a predictable monthly cost, without the overhead of hiring and managing internal staff.

Your team has direct access to support that already knows your systems, so problems are resolved faster without repeated explanations or delays.

Small businesses are common targets for cyberattacks because they often have limited security resources, making them easier to exploit. Strong cybersecurity measures and employee cybersecurity awareness training help protect business data, prevent disruptions, and maintain customer trust.

Stolen credentials and phishing attacks are the leading causes. That’s why layered protection, including email security, MFA, and user training, is essential.

Ransomware is malicious software that locks your data and demands payment for its release. Protection includes secure backups, endpoint detection, email security, MFA, and ongoing monitoring.

Yes, MFA should be enabled on all business-critical accounts, especially email, cloud platforms (like Microsoft 365), financial systems, and any account with administrative access. It adds a vital layer of protection, even if a password is compromised.

We implement automated, encrypted backups with redundant storage and a tested disaster recovery plan. While local backups are useful, they can sometimes take longer to restore. With our cloud-based backups and virtual recovery options, your systems and data can typically be restored within hours in the event of hardware failure, cyberattack, or accidental deletion—minimizing downtime and keeping your business running smoothly.

We provide comprehensive cybersecurity services, including 24/7/365 cyber threat monitoring, network security, firewall management, email security, data backups and more to protect your systems. We also offer employee cybersecurity awareness training to help strengthen security by minimizing mistakes and risky behaviors.

We ensure data privacy and compliance by implementing strict security protocols, including encryption, access controls, and regular audits. From NIST and FTC to IMO, U.S. Coast Guard rules and more, we work across multiple cybersecurity standards and regulatory frameworks to keep your business secure and aligned with the latest obligations.

Yes, our approach is designed to connect and support vessels and onshore environments as one system.

We design systems with bandwidth constraints in mind, covering updates, monitoring, backups, and recovery, along with tailored solutions for complex, high-demand environments, so your operations keep running smoothly.

Our systems are monitored 24/7, so issues are identified early and addressed quickly. If a failure occurs, we follow tested recovery procedures designed for limited bandwidth and offshore environments, restoring systems quickly while minimizing disruption to your operations.

Your crew’s priority is running the vessel safely and efficiently, not managing complex IT systems. We work alongside them, taking on ongoing monitoring, maintenance, and security of your IT environment, reducing the burden on your crew and ensuring nothing is missed. 

Yes, we offer 24/7 remote support options through our US-based team, with Tier 1 and Tier 2 coverage handling the majority of vessel issues, and escalation to our Client Administration Team for more complex needs.

Yes. We offer optional compliance programs that help you meet IMO, U.S. Coast Guard, FTC, and CMMC requirements across both IT and OT systems.

Yes. We offer scheduled onsite visits for maintenance and upgrades, along with emergency onsite visits for urgent troubleshooting.

No. You’ll have a dedicated account manager who understands your systems and how your vessels operate. That means faster resolution, less repetition, and support from someone who already knows your environment.